August 17, 2009

Day 9 Jus Dance- Pespective

Of all my dances today, the one with Laura from Southwest airlines was my favourite.

The airline misplaced my bags while I was flying home. When I noticed they did not come down the luggage shoot I was not surprised. I had a funny feeling today would be the day. Southwest Airlines is a phenomenal company, they know how to treat customers, and I don’t mean in that sugary “the customer is always right” sort of way. If you miss a flight, you simply get a credit for another, and they fill your seat with he inevitable plane missers or stand byers. Simple. If I want to change a flight, I go online and do it myself, easy, and with no change fee. Best of all they have great rates, best out there. So I am a dedicated Southwest customer. I had no doubts that the luggage hiccup would go in a similar smooth fashion.

When Laura at the baggage services desk learned about the luggage having gone missing. She gave me options; I could have it sent by UPS to me over the border, or I could stick around and wait for it, if I choose to wait I would receive a $100 travel voucher. The choice was easy! Michael had come to pick me up at the airport, since we had to wait until after dinner for my bags, they offered to pay for our dinner. After a lovely meal we returned to find my bags had still not made it, again I was given options. I had already received a travel voucher and a meal, now I had the choice of again having UPS deliver it, or they would put me up in a hotel until it arrived. I was dead tired, again the choice was easy. My luggage arrived sometime that evening long after we had gone over to the hotel.

For many having luggage lost is a huge hassle, for me it was an adventure. I am not sure how much of this has to do with Southwest and how much has to do with my perspective, I suspect it is a sprinkling of both.

“How much does your perception of an incident shape its outcome?” is the question in 12 days journal #126

1 comment:

  1. Perception is everything for me! I lived for many years with someone whose perceptions were always negative, critical, judgmental, and I observed first-hand how that person's perception became a sort of self-fulfilling prophecy. It's not in my nature to be like that. I think if I go into any given situation, or approach any given problem, from the perception that I am a strong person and a smart person and will figure something out one way or another, I always do. I make Plan A but always figure that if Plan A falls through, I will figure out a Plan B or even C, if needed, and it will be just as good, if not better, than Plan A was to begin with.