Showing posts with label Southwest airlines. Show all posts
Showing posts with label Southwest airlines. Show all posts

February 27, 2010

Day 11 Photo Op- Happy Happy Joy Joy

I have so much to write about this day, and so little time to do it. We are headed home, it has been a full day of travel and we still have a way to go.

My eclectic dress and outlandish ways tend to get noticed when I travel. Travelling with Jill increases this about 10 fold. We went from destination to destination today enjoying every opportunity to connect. Jill gave away hand made patches while I took pictures and jotted down ideas for writings.

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I noticed something today that I am very proud of. I have been aware of it before but travelling with Jill really made it pronounced! When we left people after connecting with them, be it the check in guy at the flight desk or the man in the gas station, we left them happier than they were when we first met. I knew this by the smiles on their faces, by their relaxed body posture and by how they were now speaking to others around them. The gift of happiness is one I am proud to be able to give. The best part is, every person I leave happier increases my happy. My happy is definitely on full today, thanks to Jill and all the people I have met today.

“What makes you happy?” is the question in 12 days journal #321

August 17, 2009

Day 9 Jus Dance- Pespective

Of all my dances today, the one with Laura from Southwest airlines was my favourite.

The airline misplaced my bags while I was flying home. When I noticed they did not come down the luggage shoot I was not surprised. I had a funny feeling today would be the day. Southwest Airlines is a phenomenal company, they know how to treat customers, and I don’t mean in that sugary “the customer is always right” sort of way. If you miss a flight, you simply get a credit for another, and they fill your seat with he inevitable plane missers or stand byers. Simple. If I want to change a flight, I go online and do it myself, easy, and with no change fee. Best of all they have great rates, best out there. So I am a dedicated Southwest customer. I had no doubts that the luggage hiccup would go in a similar smooth fashion.

When Laura at the baggage services desk learned about the luggage having gone missing. She gave me options; I could have it sent by UPS to me over the border, or I could stick around and wait for it, if I choose to wait I would receive a $100 travel voucher. The choice was easy! Michael had come to pick me up at the airport, since we had to wait until after dinner for my bags, they offered to pay for our dinner. After a lovely meal we returned to find my bags had still not made it, again I was given options. I had already received a travel voucher and a meal, now I had the choice of again having UPS deliver it, or they would put me up in a hotel until it arrived. I was dead tired, again the choice was easy. My luggage arrived sometime that evening long after we had gone over to the hotel.

For many having luggage lost is a huge hassle, for me it was an adventure. I am not sure how much of this has to do with Southwest and how much has to do with my perspective, I suspect it is a sprinkling of both.

“How much does your perception of an incident shape its outcome?” is the question in 12 days journal #126